Cancellation Policy

Ample notice is appreciated if you need to cancel your appointment, so others have a chance to book that time, and no one's time is wasted.

All cosmetic tattooing and other permanent services may require either a valid credit card on file to reserve your appointment or a deposit of 20% off the service cost (with the balance due after service). Cancellations made within 48 hours of appointment time are subject to a fee of 20% of service cost to card on file or forfeiture of deposit. Same-day cancellations & no-call/no-shows will be charged a fee equal to the full service amount (or balance remaining). If no card on file, an invoice will be sent, with payment due upon receipt, and must be paid before future appointments are booked. Existing future bookings will be cancelled if amount due is not paid promptly. New bookings will require new deposits.

Consultations are complimentary, but require a small deposit when booking, which can be applied toward the cost of any future service or refunded if unable to proceed with services. The deposit is required as collateral for the booking, and is therefore only forfeited in the case of same-day cancellations and no-shows. Otherwise, as long as the appointment is upheld and attended (or cancelled at least 24 hours in advance), the fee is refundable or subtracted from next service cost.

Brow Henna appointments require prepayment, which is refundable if cancelled or rescheduled in advance of 48 hours. Late cancellations within this window and no-call/no-shows will not be refunded, and a new prepayment will be required for a new booking.

Please arrive by your scheduled time. If running late, please call or text to let us know! If no contact/arrival by 15 minutes past appointment time, it will be assumed your are not coming, and will be marked a no-show and charged accordingly. Arrival later than 15 minutes past appointment time will not allow enough time for your service and you will need to reschedule.

The purpose of this policy is to protect our and others' time, and recoup some of the costs incurred in cases of late cancellations and no-shows. We understand unexpected things happen, and exceptions may be considered on a case-by-case basis, as long as reasonable effort is made to give as much notice as possible about a conflict beyond your control with your scheduled appointment, and is not a repeated issue.

Please be considerate and respectful of everyone's time.